Return Policy

1. Introduction

At Artisticappealin, we want you to be completely satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and request a refund. Please read this policy carefully before making a purchase.

This policy applies to all products purchased directly from our website https://artisticappealin.ddd. It is designed to comply with the New Zealand Consumer Guarantees Act 1993 and other applicable consumer protection laws.

2. Your Consumer Rights

Under the New Zealand Consumer Guarantees Act 1993, products must:

• Be of acceptable quality
• Be fit for any particular purpose made known to the seller
• Match any description given
• Match any sample or demonstration model
• Be available for a reasonable price if no price was agreed upon

If a product fails to meet these guarantees, you may be entitled to a remedy regardless of this Return Policy. Your statutory rights are not affected by this policy.

3. Return Eligibility

3.1 Eligible Returns

You may return products under the following conditions:

• Unopened Products: Products that are unused and in their original, sealed packaging may be returned within 30 days of delivery
• Defective Products: Products that are damaged, defective, or not as described may be returned at any time
• Incorrect Orders: If you received the wrong product, please contact us immediately

3.2 Non-Eligible Returns

The following items cannot be returned for hygienic and safety reasons:

• Products that have been opened or used
• Products with broken seals
• Products returned more than 30 days after delivery (unless defective)
• Products damaged by misuse or improper storage

4. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at privacy@artisticappealin.world with your order number and reason for return
2. Receive Authorization: Wait for our return authorization and instructions. We will provide you with a return reference number
3. Package the Product: Securely package the product in its original packaging, including all accessories, documentation, and the return reference number
4. Ship the Return: Send the package to the address provided in your return authorization
5. Confirmation: Once we receive and inspect the return, we will process your refund

Please do not send returns without first obtaining a return authorization.

5. Return Shipping

5.1 Customer-Initiated Returns

For returns due to change of mind or other reasons not related to product defects or errors on our part, you are responsible for the cost of return shipping.

5.2 Defective or Incorrect Products

If your product is defective, damaged during shipping, or if we sent you the incorrect product, we will cover the cost of return shipping. Please contact us to arrange a prepaid shipping label or reimbursement of shipping costs.

5.3 Shipping Recommendations

We recommend using a tracked shipping service for all returns. We are not responsible for returns that are lost or damaged in transit without tracking information.

6. Refund Process

6.1 Inspection

Upon receiving your returned product, we will inspect it to verify eligibility for a refund. This process typically takes 3-5 business days.

6.2 Refund Approval

If your return is approved, we will initiate a refund to your original payment method. The refund will include:

• The full purchase price of the returned product(s)
• Original shipping costs (only if the return is due to our error or a defective product)

6.3 Refund Timeline

Refunds are typically processed within 5-10 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6.4 Partial Refunds

In certain situations, partial refunds may be granted:

• Products not in their original condition or with missing parts not due to our error
• Products returned more than 30 days after delivery

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.

8. Damaged or Defective Products

If you receive a product that is damaged or defective:

1. Contact us within 7 days of receiving the product
2. Provide photographs of the damage or defect
3. Keep all original packaging until the issue is resolved

We will arrange for a replacement or full refund, including shipping costs, as quickly as possible.

9. Cancellations

If you wish to cancel your order:

• Before Dispatch: Contact us immediately. If the order has not been dispatched, we will cancel it and provide a full refund
• After Dispatch: Once an order has been dispatched, it cannot be cancelled. Please wait to receive the order and then follow our return process

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or payment method again
2. Contact your bank or credit card company, as processing times vary
3. If you've done both and still haven't received your refund, please contact us

11. Return Address

All authorized returns should be sent to:

Artisticappealin
254 Victoria Street
Hamilton Central, 3204
New Zealand

Please ensure you have received return authorization before sending any products.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our Website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.